Dollywood HeartSong Lodge and Resort: A First Look

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Heartsong Lodge and Resort - Entrance to HeartSong
Entrance to HeartSong Photo credit: Kathleen Walls

It’s not surprising Dolly Parton built a new resort to accommodate visitors to the Dollywood theme park. Dollywood ranked #2 in the Travelers’ Choice Top 25 Amusement Parks in the United States. Dollywood’s newest resort is named HeartSong Lodge & Resort. It opened in November 2023, just in time for a Smoky Mountain Christmas with Dolly herself in attendance at the opening. Wish I could have been there to meet her, but I did visit Dollywood and Pigeon Forge and got a tour of Dollywood’s HeartSong Lodge & Resort. Here’s a preview.

Heartsong Lodge and Resort - Fireplace in lobby
Massive fireplace in the lobby. Photo credit: Kathleen Walls

HeartSong Lobby

When you step into the lobby of Dollywood’s new HeartSong Lodge, one of the first things you see is the massive stone fireplace. The sculptured doors of the fireplace were done by Kevin Stone who also did the 55-foot eagle at Dollywood. It depicts Dolly as a young girl with one of her favorite creatures, a butterfly. She is perched on a curving branch sitting under a tree.

Heartsong Lodge and Resort - Mama Bear and Ube behind the reception desk
Mama Bear and cubs behind the reception desk. Photo credit: Kathleen Walls

Our guide, Jenn Webb, one of Dollywood‘s publicists, took us through the resort. She explained it was based on Dolly’s song “HeartSong” released in 1994 about memories of her beloved Smoky Mountain home. The new resort captures the majesty and beauty of the Smokies that Dolly loves.

Behind the reception desk, a room-sized screen depicts typical Smoky Mountain scenes. A mama bear and her cubs ramble across it then it changes and a majestic elk with ceiling-high antlers gazes out at you.

Heartsong Lodge and Resort - Looking down into the lobby from upstairs
Looking down into the lobby from upstairs. Photo credit: Kathleen Walls

The four-story atrium off the lobby has high ceilings with lantern-inspired windows. When you are just a few miles from the Great Smoky Mountain National Park, you need to take advantage of the mountain scenery. The plush, smoky blue velvet sofas and carpets with designs like tree rings and fireflies contribute the luxury part to complement the rustic decor. Dolly describes it as a high-fashion rustic lodge, and she has it nailed.

Heartsong Lodge and Resort - One of the standard rooms with two queen beds and a daytime mural
One of the standard rooms with two queen beds and a daytime mural. Photo credit: Dollywood

Accommodations at HeartSong

The 302-room lodge rooms and suites are special. They range from standard guest rooms which are decorated with Smoky Mountain murals to themed suites; some of the family suites have bunk rooms for the kids. Beds range from king to two queens per room.

Heartsong Lodge and Resort - A family suite with a dormer and nighttime mural
A family suite with a dormer and nighttime mural. Photo credit: Dollywood

All rooms have complimentary wireless high-speed Internet access, 42″ flat-screen TV, and cable channels, mini-refrigerator, in-room safe, coffee maker with coffee/tea, clock radio with alarm, hair dryer, iron. and ironing board. Portable cribs are available upon request. More than half of the rooms have balconies.

Heartsong Lodge and Resort - Chefs in Ember and Elm preparing a flatbread
Chefs in Ember and Elm preparing a flatbread. Photo credit: Kathleen Walls

Dining Options

Resort guests have lots of dining options. Ember and Elm is their upscale restaurant. It serves breakfast and dinner. Probably since most guests will be out visiting Dollywood or Dollywood’s Splash Country Water Park during the day. Flatbreads are one of the specials that the chefs were creating when we visited. The East Tennessean with Benton’s Ham, Peach, Creamy Burrata, Arugula, Alfredo Sauce, and Balsamic Glaze, is one I want to try. I visited Benton’s several years ago and can vouch for the ham and bacon he makes. It’s the best I ever tasted. Almost all of their foods are locally sourced and have a Smoky Mountain flavor. Breakfast is a la carte so you can combine your favorites.

Heartsong Lodge and Resort - Bar at Highnote
Bar at Highnote. Photo credit: Kathleen Walls

Highnote is their more casual bar-style dining. Craft cocktails include drinks like Pumpkin Spice Espresso Martini made with Stoli Vanil Vodka, kahlúa, pumpkin spice syrup, espresso, pumpkin cream, and fresh-ground nutmeg or a Caramel Apple Pie Old Fashioned made from Heaven’s Door Tennessee Bourbon, brown sugar simple syrup, cold-pressed apple cider cube, homemade caramel sauce rim, fresh-ground nutmeg, and star anise.

Along with the craft cocktails, and upscale spirits, there are beer and wine choices. You can get many of the same dishes as at Ember and Elm but there will be more sandwich burger choices.  It has windows facing the pool and outdoor areas and Jenn said they plan on having doors opening to the pool so visitors at the pool can walk up and order from outside.

Heartsong Lodge and Resort - Songbird Market
Songbird Market. Photo credit: Kathleen Walls

Songbird Market is the perfect choice for a grab-and-go lunch. You can pick up a pizza, sandwich, ice cream, and drinks for a picnic lunch.

If you are feeling lazy, you can have meals delivered to your door at the resort.

Heartsong Lodge and Resort - Honeysuckle and Pine shop
Honeysuckle and Pine shop. Photo credit: Kathleen Walls


Everyone wants to bring back souvenirs from their trips. Honeysuckle & Pine Storied Goods Mercantile is the place to find yours here. They have lots of Dollywood items like sweatshirts, bags, mugs, jewelry, unique keepsakes, and much more.

Heartsong Lodge and Resort - Acoustic Lobby Acoustic Lobby
Acoustic Lobby. Photo credit: Kathleen Walls

Event Space

HeartSong has 26,000 square feet of event space if you’re planning a wedding or other event. The main ballroom is 7,500 square feet with the Inspiration Junior Ballroom adding 3,200 square feet. There’s a 10-seat board room and an event lawn for outdoor meeting spaces.

Heartsong Lodge and Resort - Dolly’s costume and some instruments in Acoustic Lobby
Dolly’s costume and some instruments are in the Acoustic Lobby. Photo credit: Kathleen Walls

On the opposite side of the fireplace, in the separate Acoustic Lobby, a pink-and-purple space with an unbelievable guitar chandelier is available for private dining. When not in use for private parties, it’s open to all guests. It’s decorated with a large portrait of Dolly and some of her costumes and instruments along with small photos of Dolly. Jenn said these would rotate.

Heartsong Lodge and Resort - Guests enjoying the game room
Guests enjoying the game room. Photo credit: Kathleen Walls

Camp DW is a cozy game room with tables where visitors can play games or enjoy puzzles.

Heartsong Lodge and Resort - Outside pool
Outside pool. Photo credit: Kathleen Walls


 Yes, it’s “pools” plural here. There is an outdoor pool with a waterfall and splash pad. The splash pad is bright green and blue with fanciful trees and cartoon-like creatures and will delight kids of all ages.

Heartsong Lodge and Resort - Indoor pool
Indoor pool .Photo credit: Kathleen Walls

Inside, there’s an indoor pool and a hot tub. Where Dollywood’s Dreammore Resort and Spa has a more feminine vibe, this resort is perfect for family getaways.

Outdoor Spaces

There’s a playground area with one of Dolly’s free libraries for Imagination Books set by a circle of stones where kids can sit and enjoy a good book.

Heartsong Lodge and Resort - The communal fire pit
The communal fire pit. Photo credit: Kathleen Walls

The Outdoor Cove has a giant gas-operated communal fire pit for family gathering spaces. There’s a screened-in porch for bug protection. For couples or smaller families, there are individual fire pits. At night there are marshmallow roasts to sweeten the evening.


Resort guests get a lot of perks as well. A complimentary Trolley Service with a special lobby to give visitors door-to-door transportation to Dollywood Parks & Resorts is available. This is a plus I wish other hotels would follow as so often buses tie up the main entrance when you are checking in or out.

If you are a ticket or season pass holder, there are complimentary Dollywood TimeSaver Passes with priority access. If you purchase an item over $25 and don’t want to carry it around while at Dollywood,  there is complimentary package delivery to your room. On Saturday you get an early park entry to Dollywood Parks. You also have complimentary parking and an onsite ticket planning center at the resort.

Heartsong Lodge and Resort - Inside Dollywood
Inside Dollywood. Photo credit: Kathleen Walls

They are offering special prices to guests for Pirates Voyage Dinner & Show, Dolly Parton’s Stampede Dinner Attraction, and several other shows.

Heartsong Lodge and Resort - Gristmill in Smoky Mountain National Park
Gristmill in Smoky Mountain National Park. Photo credit: Kathleen Walls

If you are planning a longer stay and more adventures, you’re just 10 miles from Great Smoky Mountain National Park. For guests flying here, you’re only 30 miles from Knoxville’s McGhee Tyson Airport

Kathleen Walls, former reporter for Union Sentinel in Blairsville, GA, is originally from New Orleans, she currently resides in Middleburg, FL but travels extensively and loves to write about history, agritourism, music, and food and drinks. She is the author of travel books, Georgia’s Ghostly Getaways, Finding Florida’s Phantoms, Hosts With Ghosts, and Wild About Florida series, and many novels. She’s a proud member of International Food, Wine, and Travel Writers (IFWTA) & Society of American Travel Writers (SATW) Websites: and
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